Last week, I was extremely fortunate in being able to speak at the annual Shop.org Online Merchandising Workshop. In the performance community, we so often find ourselves preaching to the converted: to each other, to developers, and to others who focus on the under-the-hood aspect of web performance. Attending this Shop.org event was a fantastic chance to talk with a completely different group of professionals — people in marketing and ecommerce — in other words, people who govern much of the high-level strategy and day-to-day decision-making that happens at retail sites.
When attending other speakers’ sessions, it was gratifying to see performance bubble up as a recurring theme. It was obvious to me that there’s an emerging sense of interest and urgency around performance. The tricky part is ensuring that performance gets its share of mental real estate among a group of professionals who are clearly already burdened with a massive set of challenges in the increasingly complex ecommerce space.