About me

I’ve been obsessed with web usability for more than 17 years. Why do people use the internet in the ways we do? Why do faster pages spur us to engage more than slower pages? Why do we respond more to some aspects of layout and design than to others? Has our use of the web evolved over the years, or is it static, and why? What are the business, technical, and social ramifications of these findings?

Way back in 1997 (whoa… suddenly I feel old), this obsession led me to create and spearhead an interaction design team at Habanero Consulting, the award-winning web consulting agency I helped build. We engaged in a host of user experience research that was, at the time, pretty revolutionary. Along the way, we learned a lot about how people use the web, and I’ve been fortunate to have had opportunities to apply this to the many web-based projects I’ve participated in since then.

More recently, I’ve been applying my passion for usability to the study of web performance. As senior researcher and writer at Strangeloop Networks – a company that developed next-generation web acceleration solutions – I spent the past three years researching the technical, business, and human factors sides of web/application performance, and I’ve spun this research into countless blog posts, presentations, case studies, whitepapers, articles, reports, and — just because they’re cool ☺ — infographics.

Strangeloop was recently acquired by Radware, where I now serve as solution evangelist, and where I’m fortunate to be able to continue to contribute to the performance and UX communities by deepening the publicly available body of research.

And along the way I find time to present and lecture at the University of British Columbia, Simon Fraser University, and the BC Institute of Technology. If you’d like me to speak at your event, drop me a line.

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