Who’s really to blame for CMS performance challenges?

Despite the title, this post isn’t about finger-pointing. Rather, I want to take some time to address the fact that performance is a widely recognized issue for sites that use a content management system. And I want to scratch the surface of these questions: to what degree is this a vendor problem versus a user problem, and what can site owners do to fix it?

A couple of weeks back, I made this prediction for 2014:

From WordPress to enterprise CMSes, we all know that content management systems cause performance hits that are hard — or downright impossible — to mitigate. This year, I think we’re going to see more CMS vendors realize that offering a product that enables better performance is a serious competitive differentiator.

Dan Jackson replied with a good question on Twitter:

Twitter post regarding CMS performance

The answer is: a bit of both. But the good news is that these problems are fixable.

First, some back story…

Roughly 33% of the top 10 million websites in the world use some kind of CMS. WordPress is by far the dominant player in the CMS space, with 60% market share. (I’ll spare you the math: this means that roughly 21% of websites use WordPress.) Lagging far behind are the other market leaders, including Joomla, Drupal, Blogger, and Magento, which collectively have about 6% market share. And then there are a few dozen more vendors bringing up the rear. [source]

There are three main reasons why CMSes were created and why they’re so popular:

  1. To segregate content from design and code, so anyone can make site updates.
  2. To create approval-based publishing processes for managers.
  3. To create audit trails for corporate lawyers.

Reason #1 is the real issue up for discussion today: non-technical people creating and adding content, AKA “when good content creators go bad”.

These well-intentioned folks don’t know about performance, and have no idea that their oversized graphics, animated gifs, and blinking rainbow-coloured headers can easily exceed 1 or 2 MB each. And they don’t understand that the text they copied and pasted directly from a Word doc is full of useless, bloated markup. And the CMSes themselves don’t warn users about these performance issues, because nobody has ever asked them to develop this as a feature. And of course no one asks CMSes to develop this feature because, as I pointed out at the top of this paragraph, the average content creator doesn’t understand performance. It’s a cycle perpetuated by lack of information.

(Note: The paragraph above might sound a bit critical, which isn’t my intent. We can’t expect the average person to care about something they don’t know about. This is why it’s the job of people inside the performance community to keep evangelizing performance outside our community.)

1. What kinds of performance problems do CMSes cause?

At the front end, a CMS by itself doesn’t really cause any problems. Almost all  of the “problems” are caused by content editors (who use rich text editors and have no idea what the content they are copying and pasting from another website contains) and by designers (who make nice-looking design elements with no lens for performance).

At the back end, however, some CMSes do create performance challenges. In this post for the 2011 Performance Calendar, Pat Meenan talked about the fact that, while the back end is only responsible for 10-20% of response time, when it goes wrong, it can really go wrong. Among other things, Pat shared his finding that “It is not uncommon to see 8-20s back-end times from virtually all of the different CMS systems.” Ouch. This problem is largely attributed to the fact that hosting for these (admittedly not top-tier) sites can vary hugely — with shared hosting being the most common environment — giving site owners zero visibility into the performance of the system they’re running on.

2. What kinds of performance fixes do CMSes prevent?

CMSes do make some optimizations difficult, depending on how extensible and open they are. Many CMS vendors make it very difficult to manipulate core objects such as images. Some make it difficult to edit and access JavaScript and CSS files, but this is changing. Many don’t have extensible editors or frameworks to look at the wildly unoptimized resources that editors and designers are putting in and warning people that, from a performance perspective, these resources suck.

3. Is this a problem with the CMS itself, or with how the CMS is implemented?

Both. Some CMSes are, frankly, not good. But most, to use a favorite analogy from my Strangeloop roots, are like trusty old firearms. Guns don’t kill people — people kill people. As we’ve already discussed here, the users of the system are a major challenge.

Another challenge is the fact that most in-house developers don’t want to touch a third-party CMS to make it more performance-friendly. There’s a perceived cultural bias that any developer with real chops shouldn’t be caught dead working on a CMS because it’s not serious coding.

4. So what’s the solution?

In an ideal world, a CMS would warn content creators about performance-hurting practices. To be fair to CMS vendors, this is difficult to codify; however, I feel that, given the increasing emergence of performance as a feature, vendors should attempt to aim for low-hanging fruit such as grossly unoptimized images and hidden markup.

It would also be great if vendors could give site owners overall visibility into the performance of their pages, specifically at the back end. I know so many owners of smaller sites who know that their pages are slow but, because they have no visibility, don’t know where to begin to tackle the problem. And hey, so long as we’re blue-skying, how about addressing the back-end response-time issue that Pat identified a couple of years ago?

My prediction/dream is that CMS vendors will step up to make performance a feature. Until then, if you’re using a content management system, you need to have a good team dedicated to looking at your site metrics on a regular basis (e.g. using a tool like WebPagetest). And you know what? An excellent FEO solution would be great, too. ;)

7 thoughts on “Who’s really to blame for CMS performance challenges?

  1. I think another contributor is the pricing models for hosting. If your hosting plan gives you unlimited bandwidth for $2/month you never think about your crazy 1 MB images.

    I’m in favor of pay-as-you-go pricing. If you can force someone to think about “How can I save some bandwidth costs?” then they will stumble into the win-win of better performance too.

  2. Excellent article. It’s really time-consuming to micro-manage performance on a per client site basis, especially if you have a small team. We can only do so much and then it’s out of our hands. I would like to see performance notifications – like reminders or alerts – integrated into the CMS backend for clients making posts. As you mentioned, one of the bigger issues is with clients who post jpegs with hellish file sizes and then wonder why their posts load so slowly. Even a plugin that would include custom reminders on the sidebar of the editor would help, but then again, that’s another plugin using resources. :)

  3. Great post Tammy! And an important topic. Working to improve CMS performance would be a worthwhile effort for any aspiring performance guru. I agree with your urging teams that use a CMS to track and improve the performance of the content they add.

    However, I would like to bring the primary focus back to the CMS dev team. in my experience the web pages generated by CMSes are often bad, and those bad traits extend to ALL of the websites that use that CMS. Fixing the baseline content generated by a CMS would benefit all those websites and is a more manageable task compared with asking millions of websites to track the performance of the content they add to their CMS-generated page. We should do both – certainly! I’m just saying fixing the core CMS performance problems is the better place to focus.

    My hypothesis that CMS baseline content has bad performance traits is based on my experience. It would be good to see if we can quantify that to verify or refute this conjecture. Could you do this with the data from HTTP Archive in Big Query? If there was a way to identify CMS websites, we could compare the CMS stats (# of scripts, etc.) to the overall stats and see if they’re better or worse. And maybe even point to *why* they’re that way.

  4. Tammy, great points. I agree with Steve as well. I have built many custom web applications for small, medium and large businesses over the years. Everyone is lazy or just plain refuses to accept reality, till the bill hits their desk. I once had a customer that insisted on magazine quality images for the e-commerce site. They complained and complained about the site being slow despite me showing them over and over how long it takes to download a 5MB image. They got a $5000 bandwidth bill the first month and finally changed the images to ‘web’ size.

    Tammy is right and it is a tough battle. Businesses and organizations task folks with maintaining web content without enough training to realize what they are doing. Very few organizations can take the time to learn how to crop, size and optimize images for the web. These things take time. I believe the time is worth it as the end result is a much better quality presence. It takes a disciplined routine and I am afraid few end users, much less developers, are willing to do.

    Steve is correct. CMS vendors are just that the owner of the product. A product that tries to make web site ownership easy for the non-technical. It is there responsibility to make their applications as idiot proof as possible. That is a tough task. Maybe WordPress teams up with kraken.io for example to auto optimize images or at least prompt a user when they try to upload a super large image, etc. At least clean up the Word artifacts and inline styles. I am not even sure they bundle and minimize scripts right now. There are lots of simple little things the CMS vendors could incorporate to make the web a better place, but simply have not done.

  5. You’re ignoring perhaps the biggest culprit in slow-to-load pages, and that’s the quest for ever more “personalized” web content. The cost of executing dozens of queries to pull content from multiple sources and/or repositories and then assembling the page from many, many fragments is huge.

  6. Good Day, Tammy was right and so as other folks, this issue need to be discussed deeply because at the end the Website Audience are the final Target, no matter if the site owner liked the design or no.
    i will try to write an article from different point of view based on 16 years experienced in website creations showing not only the performance but the whole cycle and i will try to suggest some recommendations about this issue hope one day people discuss it.
    regards

  7. Pingback: Flowcom Friday | Flowcom

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>