Performance has only recently started to make headway into the conversion rate optimization (CRO) space. These inroads are long overdue, but still, it’s good to see movement. In the spirit of doing my part to hustle thing along, here’s a collection of infographics representing real-world examples of the huge impact of page speed on conversions.
Earlier this week, I had the privilege of speaking at the RWD Summit, alongside awesome folks like Tim Kadlec, Brad Frost, and Jenn Lukas. I presented some of the findings of research we conducted here at Radware about how mobile users engage with ecommerce sites, and how this engagement is affected when pages are slowed down even by marginal amounts.
Yesterday on Twitter, I posted a link to this Internet Retailer article about the results of a recent Keynote mobile index report. The report found that only two out of the 30 sites in the index use responsive design, and both those sites took 17+ seconds to load on mobile devices.
My Twitter post (sorry, I just can’t say “tweet”) generated some discussion about the challenges of making fast responsive pages, with some folks taking the stance that RWD and performance don’t play well together. This isn’t a new opinion, and it’s sparked a lot of debate in the past. (See this post from Tim Kadlec and this one from Guy Podjarny for excellent examples.)
If you’ve been following along with this site over the past four years, you may recall this post, which offered an introduction to waterfall charts. Given that the post is now a few years old, I think it merits a refresh.
Last fall, Twitter founder Ev Williams gave an excellent talk at XOXO* in which he nailed down what makes some online ventures succeed, and others fail:
Yes, your company needs to have rock-solid technology and excellent management, but if what you’re offering doesn’t somehow make your users’ lives easier, then it will fail. So, how do we define convenience? According to Williams:
Like most clickbait, the title of this post isn’t quite accurate. For one thing, this post isn’t about a trick, it’s about a technique that’s been painstakingly developed and tested over the course of the past six years. And it isn’t weird — unless you think really, really smart ideas are weird.
Earlier this month, we released our quarterly State of the Union for ecommerce web performance. Today, I want to share the poster version of the infographics we created to accompany the report. Feel free to download and share. And if you have any questions about any of these findings, let me know.
While TTI has improved since our last quarterly report, there is still a lot of room for improvement. To take a glass-half-full attitude, this represents a great opportunity for site owners who are ready to take the lead in delivering faster Time to Interact (TTI) for their shoppers.
Outages cost more per minute, but on average, slowdowns take up ten times more time and can ultimately cost you more.
While analyzing frame-by-frame page loads of the top 100 retail websites (for our most recent State of the Union for ecommerce web performance), I discovered that a surprising number of sites were making the same three design/usability mistakes over and over. These mistakes had a huge impact on how the pages rendered, and ultimately on the end user experience.